Refund & Cancellation Policy
Refunding and Cancellation
We are certain that you’ll have a great experience with any of our readers on Psychic.co.uk and the service they provide. However, if you’re not happy with your reading for whatever reason, then we kindly ask you to send us an email or call us within a 48 hour period from when your reading took place and we will provide you with a full refund or place you with a new reader, whichever you prefer, with no questions asked.
Be sure to note down the time, date, and reader contacted.
Refunds will only be paid once for each reader you weren’t satisfied with.
This policy is subject to fair usage and we reserve the right to decline a refund or to give you another reading if we strongly believe the request is not genuine or valid.
As part of the monitoring of our refunds, we reserve the right to record all calls, video and audio.
All requests must be made through our office via phone or on email and are subject to verification. Requests for refunds must be made within 48 hours of the call being terminated.
If you book a reading and then wish to cancel, you must contact us via email or phone and let us know.
The following rules and timeframes will apply for refunding:
- A full refund will be given upon cancellation up to 48 hours before the exact time of the scheduled reading.
- A refund of 50% of the Psychic reading fee will be given upon cancellation between 48 and up to 24 hours before the exact time of the scheduled reading.
- There will be no refunds given if a cancellation is requested less than 24 hours before the exact time of the scheduled reading.
These rules are in place to be respectful of the Psychic readers time, and to other customers who will be wanting to have a reading with the Psychic at any time within their 2-week availability booking window.
All psychic readings on Psychic.co.uk are provided to the customer for entertainment purposes ONLY and do not in any way constitute medical, financial, legal, personal or any sort of professional advice.
By having a psychic reading or using this site, you understand that we do not provide advice, give any directions for you to follow or any recommendations. A psychic reader may from time to time offer a personal opinion but this does not constitute advice. A reader will not diagnose conditions or illnesses and that includes questions pertaining to death or pregnancy. The content of psychic readings and the use of this site are for entertainment purposes only and are not be relied upon.
We do not guarantee, endorse, recommend, refer, verify, or evaluate any services provided by readers, and nothing shall be considered as a guarantee, endorsement, recommendation or referral of any reader. We do not warrant the legality, quality, validity, safety, accuracy, completeness, or applicability of the content or anything said or written by any reader or any advice provided. We will not be liable for any damages sustained due to any dependence by you on such information provided by any reader.
Readers are not employed by us and the provision of any of the service by a reader shall be directly between you and the reader. You and the reader are solely responsible for the conversations which take place whilst a reader is providing any services.